Terms of Service
Welcome to NaturaCraft. By using our website and placing an order, you agree to the terms below.
Overview
NaturaCraft provides handmade and personalized pod dolls, gift sets, and related products.
By visiting our website or purchasing from us, you agree to follow these Terms of Service, along with our Shipping Policy, Return & Refund Policy, and Privacy Policy.
Products and Custom Orders
Many NaturaCraft products are handmade or made to order.
Product photos, colors, shapes, and details may vary slightly because of the handmade nature of our items.
For custom products, you are responsible for providing clear and accurate customization details, including photos, notes, color preferences, names, pet details, or gift messages.
Production may be delayed if required customization information is missing or unclear.
Orders and Payment
All prices are listed in USD unless otherwise stated.
Payment must be completed at checkout before production begins.
We reserve the right to cancel or refuse any order if there is a payment issue, suspected fraud, incorrect pricing, unavailable materials, or other reasonable concern.
Shipping
Shipping times are estimates and may vary due to customs, weather, carrier delays, holidays, or other factors outside our control.
Please review our Shipping Policy for more details.
Returns and Refunds
Because many of our products are handmade or customized, returns and refunds may be limited.
Please review our Return & Refund Policy before placing an order.
Intellectual Property
All website content, product names, product descriptions, images, text, branding, and designs belong to NaturaCraft or are used with permission.
You may not copy, reproduce, distribute, or use our content without permission.
Customer Information
By placing an order, you agree to provide accurate contact, billing, shipping, and customization information.
We use customer information to process orders, provide support, arrange shipping, and improve our services.
Please review our Privacy Policy for more details.
Limitation of Liability
NaturaCraft is not responsible for indirect, incidental, or consequential damages related to the use of our website or products.
Our responsibility for any order is limited to the amount paid for that order, where allowed by applicable law.
Changes to These Terms
We may update these Terms of Service from time to time. Updates will be posted on this page.
Contact
If you have questions about these terms, please contact us at: