Privacy Policy
NaturaCraft respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.
Information We Collect
When you use our website, we may collect information such as:
- Name
- Email address
- Billing address
- Shipping address
- Phone number
- Order details
- Payment status
- Customization notes
- Uploaded or shared product reference information
- Website usage data
- Customer support messages
We do not store full credit card information on our website. Payments are processed through third-party payment providers such as PayPal.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Create customized products
- Send order confirmations and shipping updates
- Provide customer support
- Handle returns, refunds, or disputes
- Improve our website and services
- Prevent fraud and protect our store
- Comply with legal, tax, and business obligations
Custom Order Information
If you provide photos, notes, names, pet details, or other customization information, we use that information only to create and fulfill your order, provide support, or resolve order-related issues.
Payment Information
Payments are processed by third-party payment providers. We do not store your full payment card details.
Please review the privacy policies of the payment provider used at checkout for more information about how payment data is handled.
Shipping and Fulfillment
We may share necessary order and shipping information with logistics providers, fulfillment partners, or service providers in order to deliver your order.
Email Communications
We may send emails related to your order, including order confirmation, processing updates, shipping notifications, customer support messages, and refund updates.
If you subscribe to marketing emails, you may unsubscribe at any time.
Cookies and Website Data
Our website may use cookies or similar technologies to improve site functionality, remember preferences, analyze traffic, and support checkout.
You can control cookies through your browser settings.
Third-Party Services
We may use third-party services for payment processing, shipping, analytics, security, email, or website functionality.
These services may process certain information as needed to provide their services.
Data Retention
We keep order and customer information for as long as necessary to fulfill orders, provide support, comply with legal obligations, resolve disputes, and maintain business records.
Your Rights
Depending on your location, you may have rights to access, correct, or request deletion of certain personal information.
To make a privacy-related request, please contact us at:
Security
We take reasonable steps to protect your information. However, no website or online transmission is completely secure.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
Contact
If you have questions about this Privacy Policy, contact us at: